FAQs

Everyone how identifies as She/her/him , and are interested in fashion with premium quality.

Firstly , you would need to navigate to our website , choose your products of interest .

Once you have chosen your products, add them to your cart by clicking on « Add to Cart ».

Should the item be unavailable, you do not have the option to add the item to your shopping cart.

To place your order and proceed to the payment, click on your Shopping Cart and “Continue to Secure Checkout"

We always do our best to give the best customer experience by choosing smooth delivery processes.

However , incase your product was damaged through the delivery process , Please reach us on contact@shexceptional.com to cascade your refund process as soon as possible.

Absolutely , our payment methods are highly secure.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, and VISA .

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “Track Your Order".